Experience shows that healthcare applications place specific requirements on the video technology used to support them:
It needs to be very simple to use, for both patients and clinicians;
It must delivery high quality video and audio communications, even over wireless networks and the internet;
It must support a wide range of end-user devices, including smartphones and tablets, as well as PCs;
It must provide video-based call centre and remote working functions, in the same way as conventional voice technologies;
It must be possible to integrate solutions with patient medical record systems and other technologies used to manage clinical workflow;
It must be able to scale to handle millions of users;
It needs to be secure and highly reliable;
It must be easy to adapt and rapid to deploy.
Our principal product offering is Viewcare's "Switchboard" video-based call centre solution. It provides a complete suite of capabilities allowing it to be adapted to deliver a wide range of healthcare models. Contact us and we can help you understand how to use Viewcare to meet your particular application:
Caller and agent “apps” for smartphones, tablets and PCs
Supports iOS, Android and Windows-based devices;
Based on industry-leading Vidyo™ video toolkit to optimise video and audio call quality across the internet and mobile networks;
Simplified caller/patient experience including “single button” call initiation and remote-control by far-end clinician;
Supports remote or at-home agents;
Support for device-connected medical devices, such as O2/pulse, blood pressure and spirometers
A range of video call control features which allow creation of a large-scale video-based call centre, including:
Supporting multiple queues;
Placing calls on hold;
Warm or cold transfers to individuals or to other queues;
Integrated note-taking capability to support cold transfers;
Integrated appointment scheduling with automatic call set-up.
A simple-to-use administration portal, providing straightforward configuration and control of the solution:
Ability to add, modify and delete users;
Password administration; local or integrated with AD, LDAP on single sign-on
Skills-based routing management;
User status reports, including wall-board support;
Access to call detail records and key performance indicators.
For maximum deployment flexibility, Viewcare supports a range of cloud-based implementation methods:
Public cloud solution supports rapid deployment in just a few weeks;
“Sandbox” deployments for solution development and training support;
Secure, highly-resilient, EU-based production environment;
Deployment in customer’s private cloud.
If you need a highly flexible video-based solution to transform your organisation's healthcare delivery, we can help. Call, email or fill in our contact form and we will get right back to you.
+44 1409 281841+44 1409 281841 firstname.lastname@example.org